The mobile installation staff I met recently was the WORST EVER. I had an appt. for two weeks and went in ahead of time to set everything up so when I arrived the night before my install (wireless start), everything would be done. Well, HAHA! What a joke. I had to give all the same info, was told I needed a particular receipt (had none - was a gift) and asked why this wasn't addressed when someone came in the first time. Anyway, when the young man wouldn't leave a note for the installer that I needed it by 5 PM and when I got there to get my car, the actual installer told me it would be another 45 mins. I said a phone call would have been nice, I left them TWO numbers to reach me. I said I wish I had never done this here, and the guy said, "I can uninstall it in 45 mins." AH- really?! I called my family - who purchased it as my gift, and they were upset I was thinking of un-installing; I had them continue. Bottom line, this was the worst customer service I've ever had. "I can uninstall it." Really?! Not, "I'm sorry for the mix up." Or, "I'm sorry this is taking so long and that I didn't start on your car at your appt. time." Instead I got an offer to uninstall it, and excuses about glicks (no kidding? I understand ish happens.) RUDE, RUDE, RUDE. DON'T DO IT!!!! Go somewhere else. I will NEVER do business with them again.