I brought my ring in for what I thought would be a simple resizing to a 5 and a prong repair. I never received a call that the work on my ring was done. I had to follow up, and it took a week for the ring to be resized. Imagine my surprise when I went to pick it up, and RF Moeller had improperly sized it up to a 9 from a 6! The ticket had clearly written to resize down to a 5, but they said they must have sized it based on my fiance's ring size. When I made the second trip to pick up my correctly sized ring, I saw the work they had done on the prong was shoddy; the stone was loose, and it looked like a glob of yellow gold had been dabbed on quickly. I'm taking my ring to a reputable jeweler to get RF Moeller's work fixed. If RF Moeller can't get resizing and prong repair right, I would never trust my more valuable jewelry to them, and I certainly wouldn't trust them for our wedding bands.