I was referred to Monteleones by a very reputable bridal shop. I expected quality service. When I went to get fitted for my wedding dress, she didn't even remember the bustling for the train. My soon to be mother in law had to remind her. She told me to pick up my dress 3 weeks later. When I came in to pick it up, she did not have it ready. She had completely forgotten my dress. She had not even started it!