** UPDATE - LOU FUSZ DID THE RIGHT THING & RESOLVE OUR ISSUES - THANK YOU! **

I received a call from the dealership management to inform me that they have decided to REFUND a portion of what my parents felt were over-charged to them. After having a lengthy discussion with the dealer, they now have accepted to make my elderly parents satisfied about the costs that they were initially charged by providing them with a concessionary refund. We appreciate the fact that they have now understood our position; by promptly reacting to my folks with an offer to provide a satisfactory refund amicable to both parties.

** THANK YOU LOU FUSZ TOYOTA FOR MAKING THIS RIGHT **

Hit a curb during a bad ice storm in December. This place was the closest certified dealership to me. It took a while to get it completed but they were slammed (no pun intended) with work to say the least. Jeff's an MVP for that place, sincere and cares about his customers satisfaction. Jeff's amazing crew is second to none, they know their stuff and do high-quality work. My Hyundai had a noise after the work was completed (the cleaner noticed it and said something!!) and even though Jeff knew I was upset from it taking so long, he would not let the car go until his crew took a look at it again. I'm ultimately glad he made that call. He went above and beyond to satisfy me and in the end I'm glad I made the choice to take it there. Thank you Jeff and thank you Lou Fusz Toyota Collision crew, you're all heroes in my eyes.

EXCELLENT SERVICE! Mike Wolz was quite helpful and courteous. Recall service was estimated to take 3-4 hours. It was finished in 2.5 hours plus they gave me a coupon for a free wash & dry at Waterway.

On 15th of May 2015, I bought a spark plug wire set from Lou Fusz Nissan Parts Department (925 North Lindbergh St. Louis MO 63146) for my car Nissan Altima. I was told it’s a genuine part but when I opened the package I learnt that it’s manufacturer is Prestolite. I believe it’s an after market product and it is available on auto parts stores at approx. half price. When I installed it in my car, the Service Engine Soon light turned on after three days. When I checked the resistance of this wire set with a multimeter it was 6100 ohm per foot. According to Nissan Altima service manual the resistance of spark plug wire should not exceed 4100 to 5600 ohm. Then I bought NGK brand spark plug wire set from Advance Auto parts and installed it in my car and now I have now issue with my car. I contacted Lou Fusz Nissan Part Department to return their wire set 10 days after purchase. The person on the counter not only refused to return but miss-behaved. He insisted that the part is genuine and exact fit for my car. If he really means that, then I doubt his technical expertise. Those people who want to go to Lou Fusz Nissan for car repair should not surprise if their car has some other issues if someone in workshop out of ignorance install a wrong part.

Questionable business practices, including spam ads on Craigslist claiming a picture is included, but is not. Very frustrating!

I'm 60 yrs old and I've dealt with a lot of dealers, but I can say this one is honest, has good service, and wants your business. Our salesperson was Todd Sterling, who gave us a great deal, was no-nonsense, and followed up on all questions and requests. We bought a RAV4 from him and recommend him highly. They also have extended warranties at no charge and free oil changes.

I had a great experience purchasing my slightly used Scion xA. Steve Cole was a very polite and informative salesperson who stepped my through the process in way that put my mind at ease. I didn't feel any high pressure sales tactics, the negotiation was simple and easy as the car was priced right from the start. I never felt like I was at a typical used car lot. Lou Fusz Toyota (at Lindbergh & Manchester) was a clean, comfortable and no-hassle environment; unlike many other car dealerships I've browsed through. Thank you very much, Brad!!!

I appreciate the kind of service that Scott Gryzmala always gives me. I trust him to guide me well when it comes to taking care of my car. Janet Fales

Bought a used 2001 Prius today from Kirkwood's Lou Fusz. My whole experience was very pleasant. Jeff Bohnert was not only knowledgeable, but very personable and without the high pressure "buy buy buy!" attitude. Being on a tight budget he worked with me on the price so it was a car I could drive away in feeling great about what I was getting for what I payed. Definitely recommend. All that being said, it helps to do a little research on comparable cars around the area and Kelly Blue Book to know a good deal when you see one (and help with negotiating).

We drove the extra distance to purchase our Prius. James Conaway was very helpful in making our selection We are very happy with the car.

I searched for several months for a car for my daughter. Jeff Bohnert did not give up until he found the right car. He kept us posted about any car that he felt would work for us. He was very patient, and never tried to push a car that was not reliable. I felt comfortable with my purchase and my daughter loves the car. I would recommend him to a friend, and I will go back for my next car.

We decided on a Toyota because of the excellent rating in Consumer Reports. Lou Fusz Toyota wasn't the closest dealership to our house but chose it because of their all round ratings. Nancy Schubert helped us get the car we wanted. Nancy was available at all time and even took a call on her day off. Very pleasant to work with and no pressure. I highly recommend Nancy Schubert and Lou Fusz Toyota.Chris M