I had the same problem with these people as many others! Left the apartment in AMAZING condition, and they took over $300 out of my deposit ... $60 of which was for carpet cleaning after I had it professionally cleaned by a reputable carpet cleaning firm the DAY BEFORE I turned in the keys!! They KNOW it's not worth taking to small claims court, so you just LOSE what they deduct ... seen 100's of these complaints online. DO NOT RENT FROM THEM! You are warned.