My name is Kellen. Ive been a long time customer at Andy Wurm Tire. Today I was very displeased at the service I received from 2 staff members there. 1 of which (Joe) claims he is the owner. The other person I don't who it was. Here is the story:I bought a tire from Andy Wurm Tire for $120They mount and balance the tire on the rim.Turns out the tire is defective from the manufacture.I take the rim and tire back to Andy Wurm to let them fix the situation.They say they "the tire is defective" and they will replace the tire. However they are going charge me $25 to put the new tire on the rim.Should I have to pay?I feel no since they are the ones who sold me the defective tire to begin with. i did NOTHING wrong other than coming to Andy Wurm to get a tire apparently. There are plenty of other places I could have went to but I like to help the "mom and pop" local shopThe gentleman on the phone I talked to was extremely rude, he kept cutting me off and talking over me. When i drove down to get my tire and rim and i spoke with Joe he was rude and walked away from me as i was telling him how i felt.I live in St Charles about 20 minutes away. I could easily take my business to Walmart but i have been a customer of Andy Wurm for over 10 years. I purposely drive that far because the shop did excellent work. From here on I will be taking my business elsewhere (which Joe seemed not to have a problem with). Ps. I took the wheel and tire to Walmart they put the tire on the rim and put it on the car for $19