I had a very difficult time with this place, my comforter came back COVERED in pet hair, we have no pets. When I brought it back in to show them, there was a man in front of me who had a shirt ruined by them. They refused to refund my money, and wanted to reclean it, I needed it that day and didn't want to hand it over to them when someone had already had something ruined by them! I called customer service and she was very rude, she told me that by refusing to allow them to clean it again that I gave up my right of money back (i wasnt told this), also that they wash so many comforters a day that static just builds up and they cant help it that pet hair may get on there.... Ummm...wait, isnt that your job?! To clean it?! She refused to give a refund or be helpful in any manner. I do not recommend this place. Hope this helps save someone out there from having something ruined or come back covered in hair!