I called Gary regarding a API 701 DVD/Karaoke payer that I had problems with to which unfortunately was not able to repair due to that it is not what he does, but he was very helpful in directing me to other business's that might be able to help me out. I will be calling him back if I have any needs for rental equipment if the need arrases just for the fact that he was very helpful... Gary Thank you!!! Dennis (Fast Trax Entertainment)