It's bad enough that a family of two is being gouged for payments over 400 that have doubled since go synder passed a law on your tax write offs but why do they have to call me at 730 at night for a bill that was paid over a week ago we burn wood and aren't home all day so where's our refund as soon as there is an alternative source I'm done with consumers I work all week and don't even have enough to cover the bill as far as I'm concerned this is organized crime you refunded everybody on auto pay where's ours oh it was just people on auto pay amazing were just like you we close at 4 don't call us for something that's already been paid you've already directed our lives enough

I am only writing this review after trying for the first time to pay my bill online. All the payment plans are rotten. They either charge you, or you have to sign up to receive your bill online instead of the mail, just to make a payment from your checking account. I've never had this happened with any other bill that I have paid online. It makes you think twice about this business. Theres no reason for this, and they certainly get enough of our money already. Signed, ONE UNHAPPY ( PROBABLY NOT THE ONLY ONE) CUSTOMER