General Info

Founded in 1961, TeleDirect Call Centers a full-service, on-demand call center that delivers inbound and integrated e-commerce support services. Its inbound services include customer sales, including acquisition, up-selling, cross-selling, lead generation and win-back; customer care; order provisioning; seminar registration; third-party verification; multilingual support; and business-to-business solutions. Additionally, TeleDirect Call Centers provides lead and order management and appointment setting services. Its proprietary customer relationship management tool maintains call control, streamlines call flow and provides real-time reporting requirements. TeleDirect Call Centers maintains a location in Sacramento, Calif.