I was in need of a massage so when I got a deal from Amazon Local of a massage at Royal Palm Chiropractic I jumped on it. One hour message for $30. $150 value. I knew the location was an hour away from my home, so I was prepared for the drive. I got a little lost, but arrived 15 minutes before my appointment time. When I walked in, there were a lot of people there. I filled out the form and sat down. At five minutes past my appointment, the receptionist came out to inform me that they had given my appointment time away and that I can get my money back. She did not offer to set another appointment nor any reimbursement. Needless to say I was not happy! She just kept repeating "Its our fault." I was livid!!! I called Amazon Local and they reimbursed my money immediately. They were very kind and I certainly give them a huge A+!!!!