My son just went to this car wash. The employees there did not tell him what to do. He did not put his car in neutral and the car did not wash. They would not send his car through the wash. He had to leave with soap on his car and a dirty car. He made an honest mistake and they did not assist him in any way. I called and talked to a person who claimed to be a manager. He said that my son had been there numerous times when he had not been there before.