I was a first-time customer to Ewing who was beginning a project and made roughly a $500 purchase, and I was likely going to be purchasing a great deal more products for years to come. I had to return one item (6 days later) and it cost about $35 in restocking fees. This experience left me quite upset as a customer who doesn't expect to get charged so much to return one item, so I called and spoke to a manager.



Unfortunately, the manager was not interested in providing immediate resolution, and wasn't interested in retaining future business. Considering that there is another irrigation store right around the corner (quite literally), I was surprised that they were more interested in keeping one inflated restocking fee than earning thousands in future business. I believe the decision not to provide immediate customer satisfaction was short sighted.



Save yourself the trouble and shop elsewhere.

Huge selection of parts and materials for all your irrigation needs. They offer educational classes about water conservation!

Fantastic service. One of their service professionals, Ed, called around to other locations, that were closer to me, to see if they had the product in-stock that I needed. They didn't, but I always appreciate excellent service. Thank you!