I bought a chair from them almost a month ago for my ill husband. Knowing he was most likely to have an accident, I bought the warranty. It would cover accidents and everything you could imagine. Well, it happened the second day home from surgery he had an accident in the chair. Guess what? We have called the insurance company and West Harvard to have it cleaned and so far after almost a month of him sitting in this chair no one has done anything to it. Buyer be ware. If I had known this was going to happen, I would have bought a throw away chair and not bought one that cost an arm and a leg.