Very rude customer service which starts with the owner Bob Nowicki and trickles down. In the day of "big box stores" you would think that a small hardware store in a small town would go out of their way to service their customers. Not this store. Save yourself the aggravation and drive the extra distance for great customer service and reasonable prices at Home Depot, Lowe's or Menard's.

Try getting parts from the small engine shop,thats a joke everythings on back order

Great selection of hard to find nuts and bolts. Staff was helpful in finding parts and providing instalation tips for water purification system installation.

I purchased my riding mower from them about 4 years ago. They have a service department. The mower went dead, and I called to schedule a pick up to get it worked on. For 3 weeks, they did not call me back. When I finally called back, they told me it would take 3 weeks to pick it up. I will not shop there again, nor should you. If you need small engine repair, try O's on Prairie Hill, or there are some good places in Beloit I have spoken with. Stay away..