Great experience all around! Jimon recommended the work I suspected was necessary, installing a sump pit to cope with flooding (versus several other plumbers wanting to do more extensive work at over double the cost). The price was very reasonable and when village code required something be done differently, they only added to the original quote for the extra materials. The crew was very knowledgeable and professional, job went as planned, and not one "problem" was brought to my attention throughout. They clean up well and put appliances back that had to be moved for the job. Definitely a different and significantly better experience than the norm. Highly recommend!