The contractor that built my house hired Hodgesville Heating & Air, I have two Trane units, one of wich has never been right. After six service calls this unit is still freezing up and leaking water all over my basement floor. I honestly believe that my " top of the line heatpump" is to sophisticated for the crew to figute out. They' re a bunch of old-school repairmen working on new technology. I would never get them to do any of my work again!Oh, and if you have a problem on the weekend, you can call their on call # and leave a detailed meassage, just like they ask; but they will not return your call untill monday morning if they call at all.