O M G. Very bad service I don't know what to say

The most customer careless service I have ever experienced. No big deal with my ride to the airport, it was on time (I called them 30 min before the pick up time) but we have to instruct the driver how to get to the airport! My nightmare started on my way back home. My flight landed 30 min late. I did not worry too much because I called the company some hours earlier and they promised to be at the airport 20 min after the programmed landing time. Well, they were not there and when I called them they said I was not there on time so they decided to leave; and they had no other driver available to pick me and my family up! At midnight! Their excuse is unacceptable for me, because anyone with a computer can check the status of flights (they should have known that my flight had a short delayed); I just found an explanation, they just do not care. After 1 month they charged my card, 2 weeks they left me at the airport, 1 e-mail, 4 phone calls and 0 explanations, I have no reimbursment yet!!