It is amazing that this place is still in business. They try to make you feel that they are doing you a big favor selling you a boat. My salesman flat out lied to me when I questioned him about my boat loan. The best lie of all was "if you buy this boat from anyone else we will not service it".. Really?? I tried to give him a way to back out of that statement but he followed that up with "I don't want to even sell you a boat" Well Mr boat salesmen maybe you should find another career. I know plenty of qualified sales people that would love to have your job. In this economy maybe it would be a good idea to be good at your job. They also have not returned my deposit as of yet (i will just call my bank and cancel the transaction and file a fraud case by end of today) They are an authorized dealer for SunTracker Pontoon Boats which is owned by Bass Pro. When I told Bass Pro what San Ramon Boat Center has done they were outraged and I will be helping them in their internal investigation. My advise is to take the drive to Bass Pro and bypass San Ramon Boat Center all together because with their lack of customer service they may not be an authorized dealer very long, and from the other reviews I've read I think i dodged a bullet by not buying anything from them.