This business is NOT professional. I brought in a small plaque to have a name engraved. I gave the woman at the counter instructions for Italic letters with capital and lower case letters. I was very clear and polite. She seemed to have an attitude and I should have left when I noticed how she behaved. When I returned to pick my item up, It had been done In all Capital Sharp Block Letters, exactly the opposite of what I had asked for, and it was ruined. She said the guy engraving thought it was better to do that. INCREDIBLE ATTITUDE AND UNPROFESSIONALISM. Then I was made to pay for it before I could leave! I am mad and disappointed, and this place should be out of business for this behavior.