We walked into the shop in Rochester NY to order flowers for a 2 months olds funeral, it was a very hard time for our family but the people in the shop were very thoughtful and patient understanding what we wanted. We asked for a few extras added to the flowers and there was no problem. When we got to the funeral home the flowers very beautiful we were all so impressed with the work they did, it was just what we wanted something pretty for a baby girl at a sad time. I highly recomend this florist as being from out of town we did not know who to use but we know who we will use anytime we are in Rochester.