They sold a bike out from under me, a bike that that gave reasonable assurance would be put aside for me so that my wife could pick it up for Christmas. I stopped in today because I "had a feeling". I feared the worst, and my fear was confirmed when I was informed by an employee that they had sold it. He then had the audacity to try and sell me the 2007 model of the bike in a different color and at a higher price! The final insult was the behavior of the manager, Owen. He walked by me at least three times, failing to even make eye contact, much less offer even a simple "I'm sorry for your inconvenience , sir - a common courtesy and a no-brainer in such a circumstance, so I thought. Towner's is more about making money as quickly as possible than individualized customer service and integrity. I will NEVER patronize Towner's again and will dissuade anyone I can from doing so. FYI - a competitor I phoned had the SAME bike for $25 less. Go somewhere else for your biking needs - anywhere.