She's not the worst cleaner in the world. Most of the surfaces she touches get pretty clean, in fact. The problem is, not all of them do - and some of them end up with wet rags left on them after she and her mediocre assistant depart. Her prices are reasonable, too. Well, at least until she tells you a cleaning job will be "a little more today," refuses to quote an exact price, and then decides to charge you three times her usual amount as she's leaving. And wait till you check out her awesome customer-care skills! (Or maybe the phone disconnected itself when we called to complain.) There are certainly many better house cleaners in the Rochester area, and we'll be using a different one next time.‎