Sold me a used laptop with what turned out to be a bogus copy of Windows on it. When I took it back to have them put on a good copy they said they had to charge me more. Would not take care of the problem, so I have reported them to Microsoft.

This firm broke my HP Scanjet duplex scanner while trying to repair some problems I was having with my CPU. It has now been six weeks since that happened. Efforts by employees to substitute a scanner have failed. I spoke to a woman named Sonya on July 1st about this. She assured me that she would call me between the hours of 10:00 AM... and 4:00 PM Saturday, July 2. She did not keep her commitment to call me. My phone call and voice mail, made to her on July 5th have not been responded to. I worked with Jim Hearney and Michael Rossos for the entire time Ive had this problem.I explained to Sonya, Jim and Michael that the scanner is a vital part of my work flow and that this problem must be solved now. All I get from Rapid's staff and Sonya (who represents herself as management) is a runaround. I now need to take this matter up with an attorney.I paid Rapid nearly $600 and now need to replace the scanner I had at an estimated cost of about $500. Don't use this firm.

The technician at the front desk was friendly, and informative. Cheaper then bestbuy, or of the other stores around! Wont forget the fast results! will certainly come back!

Technicians were friendly, quick to help me, and i was able to results quickly, Will certainly use this company again!

Friendly and responsive service. My Computer was fixed and working perfectly within 24 hours! All the viruses were gone and all of my data was saved. Thank you so much Rapid Response for saving my pictures and files.

Did not fix my computer after 3 times, very expensive. never again

Did not fix my computer after 3 times, very expensive. never again

Did not fix my computer after 3 times, very expensive. never again

Did not fix my computer after 3 times, very expensive. never again