I am appalled at the service, rather the lack of service I received at the North Riverside Visionworks store. After having spent numerous hours working with 2 representatives to obtain prescription glasses, I was left hanging. I was told further verification had to be obtained. After waiting 2 days, I never received a call so I followed up by phone to find out the status. I was told that my name was not in the system. So, I made a trip to the store only to be told that the manager had stepped out and that she would be taking care of me. After waiting for about an half hour for the manager to return, I had to wait another 15 minute after she returned. When I asked how much longer it would be, an employee said she would check. No one ever came to inform us of what was going on. Frustrated, I left the store. The manager and personnel at the store were very unprofessional and didn't t seem to care to assist me. I would not recommend visiting this store.