Prompt and professional, great service by an obvious expert!

iAn appointment was scheduled through the warranty company for our television. The appointment was confirmed and accepted by Onics Electronics, and the time window was 8-12pm. We received a phone call 45 minutes before noon on the day of the appointment to advise us they were not coming out for our scheduled appointment. They proceeded to say, the appointment was never confirmed and the appointment was for the following day with the same time window. As the customer, I called directly and heard excuse after excuse from the owner herself. She contradicted herself with her words, and not only was she unprofessional she was extremely rude and condescending in her tone of voice. With service like this, cannot imagine the quality of work they provide at the actual home service visit. For those customers like me, who strive to be treated with respect, be valued as a customer, and the commitment to receive professional service, I would not look to Onics Electronics!