Very dissatisfied. I am new to the area and was searching for a dry cleaner. In addition to dry cleaning a suit, I requested an alteration to be done. There was a misunderstanding on the person that took in the clothes regarding what needed to be done and when I got the clothes back, it was done exactly the opposite. I called to tell them about it. Spoke with one clerk and got into a big discussion on the proper alteration terminology and how I didn't specify what I needed done (when in fact I was very clear), then the other clerk that took in the clothes called to tell me that I did not request what I requested - that I had told her to do the exact opposite! Then, she had to nerve to tell me that I can bring them back and she will pay to have them re-done out of her own pocket or she will lose her job! So over a simple mistake on their part, the owner will fire an employee? What happened to customer service??