Might be the only place to get a power washer worked on in Richmond. I told them 3 times what was wrong and or what to fix, when I brought it in, when I was called the first time and when I was called the 2nd time... The machine needed a new pump and the engine needed to be cleaned of ethanol gum, two to three hours work, max.. After 3 Months they finally replaced the pump, noting on the repair sheet that it would maintain 3000psi, however they did not clean out the engine/carb. etc, so, since the engine barely runs it doesn't maintain the pressure as stated. All in all it was the Worst Experience I have had with Any Company selling Any Product or Service in my Life.