I have been a client of LaserServ for 10+ years. Last year I ordered some cartridge refills for a high volume printer I have that they sold me. Each cartridge costs about $135.00. I finally ran out of ink and went to substitute the unused cartridges they had drop shipped to me from the manufacturer for the ones that ran out. I found out at that time that LaserServ ordered the WRONG cartridges for the replacements. When I brought this to their attention, they said the factory would not stand behind the rebate because the unused cartridges were over a year old. I told them that in my opinion it didn't make any difference because what I had was over $500.00 worth of cartridges that they ordered incorrectly and they refuse to correct the mistake. I could understand it if the proper cartridges were old and out of date. That would have been my fault and responsibility. I feel that after having been a customer for over 15 years their customer service is lacking.

Thank you for resolving an issue with my defective toner cartridge. I appreciate you customer service. Your re-manufactured HP laser toner cartridges have been excellent alternative to the expensive OEM ones sold in the big box office supply stores. Brent Klich