I was highly disappointed at my visit to Hawks on yesterday October 3, 2014. I have been coming to this hawks for years even when it was located on Belt Blvd in Richmond and always received good service and food but now it has gone bad.The store was getting a lot of business and I called my order in before arriving so I knew it would be ready so I could go in pick it up and back out. I waited for 40 minutes after taking 20 minutes to get there. I watched people come in order their food and leave in no time. Finally I asked the lady who didn't appear to be friendly about my order because I called in in and waited 40 minutes. She said oh your order has been ready but no one said anything. I said the fish is cold how long has it been cooked. Her reply was I don't know. I suggest to anyone don't go there on Friday evening because they have bad customer service, and you never treat a paying customer this way. I give 1 star because Zero stars not an option