I had a horrible customer service experience with this company. I dropped off brand new drapes to be flat pressed, and the drapes came back ruined. I completely understand that these things happen, and expressed that to the employee who took down all my information along with the recipes for the new drapes to give to the main office. She stated that someone will contact me shortly to reimburse me for the damaged drapes. After 2 weeks, and several unreturned phone calls to the office I decided to go to the main location where the office is, and speak with the owner directly. I was told by the employee that the owner is in and out, and I would just have to keep leaving messages. I returned the next day and waited in the lobby for the owner to come in. Once the owner showed up we discussed the issue, and he wrote me a check which I took over to the bank where I was told the check was no good and they could not cash it. I had to return to the store and demand a cash refund.