Finished my bathroom and kitchen on time, no hidden charges. Their estimate was comparable to 4 others I received for the same job, but their customer service was out of this world. Very friendly employees, who kept the work area clean and organized. Picked up my tile from the showroom at no extra charge. Heated marble floors came out beautiful, steam shower with tiled ceiling looks like something out of a magazine. Granite kitchen counters with slate backsplash... the wife loves it, and guests want to know who did such great work. Only complaint is they didn't leave me enough business cards to pass on !!! HIGHLY recommended. When I can afford to do the kids bathroom I know who to call.