After meeting with Sal, we were excited about the landscape design he promised to deliver in two weeks. When 3 weeks had passed without contact, we called him to get a status report. The message relayed was that they were really busy, and would get a design back to us in another 2 weeks. After 5 weeks of waiting, and repeated calls on our end, Sal never called us personally, and we could not get an actual person on the phone. We finally had to find someone else to do the work, but wasted 2 months of our time tring to be reasonable and patient. I would suggest finding another vendor for your needs, as we definately got the impression that if your job isn't expensive enough, you'll be on the back burner, if you get any service at all.