I was actually surprised about how wonderfull the customer service and the food was at this establishment. The person taking the orders, a young man, whose name I did not get, was absolutely a pleasure and when I asked for my bagel to be toasted twice, the woman who toasted it wanted to make sure that it was not too dark for me, so before adding the cheese etc, she showed me the bagel, which I gave the thumbs up, as I like them dark! And then, a fantastic bagel, so GOOD!! (Egg Bagel, toasted twice, with Cream cheese, Tomato and Bacon).