i.e., A locaFirst and foremost- if there was a negative scale for rating this "business," they would receive a -5. Keywords that come to mind when reflecting on my brief but horrid experience with Mr Lannoy would include, but not be limited to: Awful, pompous, condescending, confrontational, threatening and gloriously painful. My wife and I were referred by a friend, but have used H&R Block previously with no complaints. BIG mistake. We dropped off our documentation before meeting because we were in the process of moving and I work odd hours as well. On the day we met with Mr. Lannoy, my wife arrived early and had already finished reviewing the return, which was completed. There was nominal difference in our income, no change in witholdings, but for some reason- our return was going to be 6k less. Ok, we need to run some numbers again here I think. I suggested that some numbers must be off; the obese account across from me throws a paper in front of me with numbers highlighted and scowls that "its really not that hard to understand." I further suggest that I dont understand how the return could be so different, given the circumstances described above, to which the ogre replies: "i have a masters inl favorite, or highly recommended because