I called this company for service, was told they could be out the next day, i said no problem. They said they would call before they went over since I would be working. They finally called at 3:30PM. This would have been fine, had they told me in advance that "if we go past 5, we charge overtime rates! we didn't need fixed, what they fixed, THAT bad that they couldn't have at least offered is the opportunity of having them com back the next day to finish. It seems this company values the dollar FAR more than they value the power of good customer service...since this happened 10 years ago...and i am still happy to share that story with anyone who will listen.