We needed to see if our vacuum could be fixed and drove to several stores that repaired and were not happy. Ended up in Raritan Vacuum (35 minutes from our home) and were pleased with the service. Father and son (did not know they still existed!!), we dealt with the son who not only offered to fix our vacuums but gave us a trade in o for a new one. The old one is now in the basement and the new one (actually made in the USA!!!) is our full time machine. Thanks again John for your excellent customer service. We will tell our friends and family.