Great service from the young lady behind the desk. Sorry I did not get her name. The car performed fine but I would not buy a Jeep Patriot after driving one. All in all the experience was great which I expect to get from Enterprise and that's why I rent form them.

I have rented from Enterprise many times over the past 20 years. This time - in May 2015, I needed to fly into Rapid and drive to Hot Springs SD. I specifically asked for a 4-wheel drive SUV and since snow was in the forecast, I requested a snow brush, which I was told would be in the vehicle. When I arrived, the only SUV they had was a Jeep Compass, which is NOT a 4-wheel drive vehicle...and there was no snow brush.

When I returned the car on Sunday, there was no one at the counter even though their posted hours showed someone would be there. The row on which the Enterprise rentals were to be returned had not been plowed. Thank goodness for a wonderful gentleman who carried my suitcase in to the airport for me! I will not rent from this Enterprise location again. A full-size car would have been better than the Compass, and would have cost a lot less! If they couldn't give me what I asked for, they should have told me when I made the reservation. At least then I could have rented from Hertz or another rental company at the airport. I was charged nearly $300 for a 2 day & 2 hour rental"