My small dog had an appointment there this morning... Had paid for the appointment at drop-off... BIG MISTAKE . Got a call saying my 10 pound dog wouldn't stand still so they couldn't finish the haircut. What Does that even mean? You're a groomer right. He has been groomed at other locations his whole life and never have I ever been told of a single problem. Husband picked the dog up and I wish I could post the picture! His body is shaved... Legs are not touched... Head not touched a bit... and smells like our shampoo which means wasn't washed! Upon calling the shop I was told my money would not be refunded because He had some mats and if I go to the vet and get sedatives then we could work out the price on his next "sedated" visit. Was then called a "neglectful dog owner" and told that I don't know how to treat my dog. Actually Used those specific words! The dog who gets bathed and brushed twice a week minimally. She then "LOUDLY LECTURED" me for ten minutes and the first time i tried to get a word in... She HUNG UP ON ME! Was then informed of my husbands concern because the poor baby cried the entire way home in his lap! Sure wish I would have read the reviews before all this. Isn't getting the messiness out your job? He's a DOG! You're a GROOMER! Would have saved $45 for this appointment and another $45 somewhere else to completely redo what was already paid for. WHAT A JOKE!

I absolutely love this shop. The groomers do a wonderful job cutting my dog's hair. They can even cut her nails...the vet finally gave up trying. The bandannas and bows are gorgeous. My little Rainey loves going to this shop...she pulls me to their door.

love Hap E Dogs- the staff is very courteous & my dog always looks great!