When I initially contacted the service, I sent pictures of the necessary repair area to Kent … He was on vacation but promised to get back to me when he returned. He returned yesterday and we made arrangements for him to come at 8 o'clock this morning. When I woke this morning to check my text messages there was a note from Kent that he had to leave for a family emergency in Iowa and would be gone for three weeks or more. Must be a one person organization.!!