I am not sure about how this company does business in person. But, I do know how they do business on line. Good products, fast shipping but... watch out for their shipping prices. Ouch. They quoted $90 and I accepted it (thinking items would maybe be insured due to their value) and they paid $10.50. When asked about this, they refused to do anything about it. I asked nice then said I would have to leave a truthful but unfortunately negative comments if they wouldn't help me. They even went so far as to tell me that I should "do what I have to do." So I am doing just that. I am a person of my word. They have great products and they are very quick to ship.... but they will profit 5x to 9x in their shipping. So watch out.Addition to review:This was through eBay and eBay's policy is that shipping can not be posted on an item that is unreasonable. When I contacted eBay customer service and they read all the messages that were sent back and forth from UB and me, they agreed that it was unreasonable. They opened a case to review UB's practices and asked me to give a negative review. Apparently eBay did not think that was extortion on my end but more like ripping people off on UB's end.The owner of UB tried to justify the gross overestimation of shipping as "The actual shipping cost entails more than just what the carrier charges us. We have to package it up, make sure it is secure, get it down to the drop off location. We are a rural town." Hmmmm.... They used a free priority box from USPS, the store is 0.8 miles from the post office. So they used tape, printed a label, used packing material and drove 1.6 miles round trip and that cost $79.50... If you are reading this, you can be the judge.Like I said, they have good products but beware of the gross over estimation they want for shipping and the unwillingness to prove why they would charge so much other than greed.