Don't waste your time. Always a sign in the window that says out on delivery. If you call the number, he will tell you he's out on delivery. He actually lives a couple miles away and can't be troubled to be on the premises. I suppose that works out ok because if the order you want to place doesn't suit him, I promise you he will not answer the phone or call you back if you use the same number you previously called from. Call from a different number straightaway and he will answer the phone right away. I have bought small orders here in the past. Good selection of steel. But the owner is terrible at customer service. How hard is it to just tell potential and even a former customer, that you don't want their business? I had a good purchasing experience in the past. But I certainly would and will buy elsewhere. I would encourage anybody else to do the same.