Can I give less than one star? My friend is moving. She arranged for her furniture to be packed and loaded on June 24 and that the truck would leave for its Arizona destination the following day. On the day the truck was loaded, she was informed that her good would not be leaving the next day because another customer had more goods loaded than expected. She was told to she'd be called the next Friday to find out when her goods might be delivered. She was told the truck was in Portland, Oregon. And who knows when it will come back to Pullman. In the meantime, she already had to cancel travel plans to Arizona. A flight had to be re-scheduled with a fee to change flights at $125. Pratt's word is meaningless. She was told the goods would leave on June 25. She was told the goods would leave by June 30. Now she's told... we don't know when..... So, she will arrive in Arizona with no idea when all of her household good will be delivered. Don't trust what they tell you!

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