Cox seems to always leaves something behind and never takes off the entire load of trash. Plus, their "envelope" accounting only causes confusion. They are constantly showing missed payments when they are paid regularly. And even when you show that they cashed the check, they STILL claim to have not received the payment... So frustrating. I wish they would upgrade their accounting to something more professional so they could keep up with their customers. Then when you call, nobody answers and you have to keep calling back over and over to try to get someone. SOOOO FRUSTRATING!!