Horrible service! I waited an hour while the counter person talked on the phone with a personal call, then she told me that me that I should have arrived earlier because all the tags had been locked up and they were closing. I told her that I had been waiting for an hour and she stated " you should have arrived earlier!" AN HOUR!!! I was waiting an entire hour while she talked on the phone! Never again, I would rather sit and deal with MVA than pay extra to be treated so poorly. I will never go to any of the Direct Express locations (My brother had a bad experience at the Dunkirk one)!! Horrible customer service!!