Terrible customer service. I had stopped in several days ago and spoke with them about installing a hitch on my car that I had just ordered online. They said no problem. I called them back after receiving delivery of the hitch to make an appointment to have it installed. I arrived at my appointed time 5 minutes early, left the car and hitch and took my dog for a walk. 40 minutes later I came back and the car was still in the same parking spot where I had left it. I went in and asked why they had not even started on it. The guy tells me he was still trying to work it in, even though there was only one other car in the bays being serviced. I asked why I was given a specific appointment time it they weren't going to get to it at that time. No response, so I took my hitch and drove off. 30 minutes each way to get to that place and about an hour more of the car just sitting in their parking lot and I go away empty handed. Needless to say, no more business from me at this establishment.