In 2013 we hired BSD to build us a personal desk-top computer.No bells or whistles. It took almost a month and it cost just over $800. I picked it up from his home office late on a Friday afternoon and when I got it home and installed it, it didn't work. I immediately contacted him and he told me he was leaving the next day to go on vacation , so I'd have to wait two weeks to get his help. He never at any point mentioned his hours or policies to me but did say that he did house calls and limited remote repairs I recently contacted him and asked if he could come to the house to check and repair the computer and he told me I am too demanding and that he doesn't want to work with me.It seems that after you've paid him to do the initial build, he really doesn't want to help with any repairs. His follow through is poor