They took more than 24 hours to get back to us at first, but it was worth the wait. The car was clean and comfortable. The driver was courteous, friendly, and highly professional. Their knowledge of the run, and the routes, and timing was comprehensive, and the driver was quite prompt and helpful. He took the luggage to the car from the house, and loaded up the trunk. Everything was professional, and the rates were well within the norm, and the rate given included taxes and gratuity - all-inclusive. I would highly recommend this service.