Some of their products don't work as advertised, or aren't as durable as they are said to be. (If I had to repaint my car's suspension again, I wouldn't use Eastwood products because even though instructions were followed exactly, the paint is chipping, and rust is coming through). Some of their backorders can take over 4 months to get. Many of their products are highly overpriced and work no better than those available at other suppliers. Any negative feedback given to the company, whether on their site or other web sites tends to not get posted, or is removed if it is posted.