Totally ruined my mother's Valentine's Day by sending the worst arrangement! Honestly my 7 year old could have done a better job and would have taken a lot more pride in her work. The most unprofessional people ever. After I complained to FTD they called my mother the recipient to tell her it was FTD's fault because Artistist Flowers doesn't do "orders" they do what they want to do. WHAT??????? Why would you call the recipient and complain to her about your mistake???? DO NOT USE THIS FLORIST! If I could post the picture in this message for you to see so you would understand how aweful this arrangement is I would. To top it off they do not want to issue a refund or a redo. No customer service stills or professionalism at all.